ITTech Buzz

New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the...

More agile, more efficient, more effective marketing. Being a successful marketer means always being ready for the unexpected, but that goes beyond just having the...

To stay competitive in the modern IT market, organizations must find ways to develop applications with greater speed and efficiency. By deploying Red Hat...

Datadog is a highly popular monitoring and security platform for infrastructure and applications. It’s also a very expensive one when you add up all...

Customer service employees are overworked. And consumer expectations are at an all-time high but 74% of agents say they have to use 3-8 apps...

Enterprise Management Associates (EMA) research identified nine critical cost factors that can limit an organization’s ability to completely and continuously implement the required level...

Learn how Fairfield County adopted data informed instruction, trained their staff on interpreting data reports, and became a state leader in assessment and curriculum...